Returns & Exchanges

At Crate & Barrel, we take pride in the quality of our merchandise and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange non-furniture items within 90 days of receipt with a valid proof of purchase.

Return Process

• 1.
  Gather Documentation

  Locate your original receipt, gift receipt, or order confirmation email to ensure a smooth return process and full refund to your original payment method.

• 2.
  Pack Your Items

  Carefully place the unused items in their original packaging and include all parts, hardware, and assembly instructions to prevent damage during transit.

• 3.
  Choose Return Method

  Bring your items to any Crate & Barrel store for a free return, or use our online portal to print a pre-paid shipping label for mail-in returns.

• 4.
  Receive Your Refund

  Once your return is inspected and processed, a refund will be issued to your original form of payment, typically appearing within 7-10 business days.